Get in Touch
Contact Us
Contact Details
- hello@stillrootbotanics.com
- We aim to respond within 24 hours
- London, United Kingdom
FAQ
Are your oils 100% pure?+
Yes. Every oil in our range is 100% pure with no fillers, carrier oils, or synthetic additives. Diluted oils (e.g., Jasmine Dilute) are clearly labelled.
How should I store my essential oils?+
Store in a cool, dry place away from direct sunlight. Keep bottles tightly sealed when not in use. Properly stored, most oils last 1-3 years.
Do you ship internationally?+
Yes — we ship worldwide. UK orders are sent via Royal Mail Tracked, and international orders via DHL or partner tracked couriers. See our Shipping & Delivery page for rates and estimated timescales by destination.
What is your returns policy?+
We accept returns within 30 days of purchase for unopened products in original condition. Buyer pays return postage.
Do you offer wholesale pricing?+
Yes! For bulk or trade enquiries, please contact us through the form and we'll be happy to discuss wholesale arrangements.